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Willow Tree Shop.. Shipping Policy
Willow Tree shop is a web site
owned and operated by Pilgrim Home Accents,
shipping is from Frankenmuth, MI.48734.
Shipping for continental US orders is
$6.96. Alaska and Hawaii is $15.95.
In the unlikely event that we are out of stock we may hold your order for 7
business days waiting for
that item to arrive from the warehouse.
We can give you the current inventory information by
phone at 888 864 0320.
Order Cancellations should be by telephone and email to
confirm. If we have already shipped and we
do ship very fast, then you will need an Return Label number.
.Alaska, Hawaii, Guam or Puerto Rico
*(Any orders to Alaska, Hawaii, Guam or Puerto
Rico*. are
handled on an individual basis and will be charged
$14.95. Email or call us if you need more
information.
Shipping to countries outside the US are calculated on
an individual basis.
International orders ..please email
us for shipping costs. Shipping costs vary with each country. We will
send your the shipping cost before we ship.
US Postal Service is our
international carrier. We insure all
international shipments.
Tracking International Orders
When your international order is
shipped we will send you a tracking number. Visit the
postal website for your country to track your shipment.
Here are the links.
Orders for international shipments are
priced separately according to the weight and distance
for each country.
We have listed a few examples below so
that you might have some idea of the cost of shipping
before you contact us. The reason for this chart is that
we have learned that many customers are surprised at the
high cost of shipping internationally. This will give
you a rough estimate for a few countries.
Assume that each item weighs 1 Pound
.. and you are ordering 5 items.
This is for the least expensive
shipping method and includes insurance. Some examples
are listed below.
These are estimates ONLY. Your actual shipping cost will
be based on the actual weight of the items being
shipped.
| Country |
5 pounds (5
items) |
10 pounds
(10 items) |
| England |
$38.90 |
$53.00 |
| Ireland |
$38.90 |
$53.00 |
| France |
$41.90 |
$53.00 |
| Germany |
$41.90 |
$53.00 |
| Australia |
$52.00 |
$64.00 |
| Switzerland |
$41.90 |
$55.00 |
Nativity pieces are often heavier.
Returns: always call us at 888 864 0320
We accept all returns
if we ship am item in error and we
will send you the correct item on the same day.. at
no charge .
Other returns
All returns must be authorized
and have an RL Number. Returns will be paid for by UPS
if the merchandise is broken. It must be inspected by
UPS, do not throw away your outer carton as UPS will
determine fault by inspecting the box that the
merchandise arrives in.
If you are changing your mind after the piece arrives
(still in salable condition) you may return the piece
with authorization, however you are responsible for
shipping costs both to and from WillowTree Shop and
a 15% restocking fee.
There is a 15% restocking fee on
returned items not being exchanged.
We can not assume responsibility
for damages that may occur during return shipment. So
please make sure you use adequate packaging, and we
recommend that you insure the package for your own
protection.
Original shipping charges and
return shipping charges are not refundable.
Any credits or refunds will be
applied to the credit card used at time of purchase.
Items from the Clearance categories
may not be returned.
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