Willow Tree Shop Angels, Figurines and Nativity
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Willow Tree Shop.. Shipping Policy

Shipping on orders over $69.99 is free* for continental US orders if all items are in stock and shipped on the same day.

In the unlikely event that we are out of stock we may hold your order for 7 days waiting for that item to arrive from Demdaco. 

We can give you the current inventory information by phone at 888 864 0320.

Order Cancellations should be by telephone and email to confirm. If  we have  already shipped and we do ship very fast, then you will need an RL number.

If an Item  is $ 15.00 or less and you decide that  you would  like another item instead, it may be  less expensive to  keep the item as a gift  for someone else. ( the cost of returning it is about $12.00.)

Destinations  outside of the Continental US.

*(Any orders to  Hawaii, Guam or Puerto Rico. are handled on an individual basis and will be charged $14.95. No free shipping is available for orders outside the continental US. Email or call us if you need more information. Shipping to countries outside the US are calculated on an individual basis. We can ship only to addresses in the US with the free offer.

UPS is our first choice of carrier over  six pounds, US Postal Service is our choice for  less than six pounds and for most rural deliveries.

International  orders ..please email us .Shipping costs vary with each country. We will send  your the shipping cost before we ship.

Australia and Europe.. let us know the items you wish for and we will email you the shipping cost before  we ship. US Postal Service is  our international carrier. Please insure  all international shipments


Returns:  always call us at 888 864 0320

 We accept all returns if  we ship  am item in error and  we will send tou  the correct item on the same day..

Other returns

All returns must be authorized and have an RL Number. Returns will be paid for by UPS if the merchandise is broken. It must be inspected by UPS, do not throw away your outer carton as UPS will determine fault by inspecting the box that the merchandise arrives in.

  Never  use a UPS Retail Store  to return to us.. They will charge  three times what  we charge  to ship to you.. or more ! A customer recently  paid  UPS  $15.00 shipping  and packageing to return a $ 10.00 angel !

If you are changing your mind after the piece arrives (still in salable condition) you may return the piece with authorization, however you are responsible for shipping costs both to and from WillowTree Shop and a 20% restocking fee.

Pilgrim Home Accents
PO BOX 663, Flushing, MI 48433
Phone: 888.864.0320