Willow Tree Shop.. Shipping Policy ...International
orders scroll down 3 pages
Shipping for continental US orders is
$6.95. Alaska and Hawaii shipping is $14.95. Australia is
$40.00 for two pounds.
International orders Please do not use the US or Canadian costs shown as these are both lower than any others..please email us and request shipping costs . Shipping costs vary with each country. We will send your the shipping cost before we ship. US Postal Service is our international carrier. We insure all international shipments.
Shipping within the USA is much less because the cost of shipping is partially paid by the government.
Australia and NZ are the most expensive to ship to.... Costs to AU are about 3 to 4 times more than cost to Europe. Scroll down to the bottom to see some AU estimates. We will email you the exact costs before we ship and await your approval via email.
Tracking International Orders
When your international order is shipped we will send you a tracking number. Visit the postal website for your country to track your shipment. Here are the links.
Orders for international shipments are priced separately according to the weight and distance for each country.
We have listed a few examples below so that you might have some idea of the cost of shipping before you contact us. The reason for this chart is that we have learned that many customers are surprised at the high cost of shipping internationally. This will give you a rough estimate for a few countries.
Assume that each item weighs 1 Pound .. and you are ordering 5 items.
This is for the least expensive
shipping method and includes insurance. Some examples
are listed below.
Russia and Iran, sorry we may not ship because of the risk of theft.
Nativity pieces are often heavier.
Returns: always call us at 888 864 0320
We accept all returns if we ship am item in error and we will send you the correct item on the same day.. at no charge .
If you are changing your mind after the piece arrives (still in salable condition) you may return the piece with authorization, however you are responsible for shipping costs to and from WillowTree Shop and a 15% restocking fee which will be waived if this is an exchange.
There is a 15% restocking fee on returned items not being exchanged.
We can not assume responsibility for damages that may occur during return shipment. So please make sure you use adequate packaging, and we recommend that you insure the package for your own protection.
Original shipping charges and return shipping charges are not refundable.
Any credits or refunds will be applied to the credit card used at time of purchase.
Items from the Clearance categories
may not be returned.